My small business relies on clients from all around the country. To save money, I have our product and planning meetings via conference call. Is that bad form? Should I be flying to meet them in person — and if so, how often?
Chris Zane was just 16 when he opened his first bike shop. Today, with decades of experience under his belt, he has built a company that's truly innovative in its approach to creating lifelong customers.
Customer service is what sets small businesses apart from their big counterparts. Ensure you’re meeting — and even exceeding — your customers’ needs with this customer service survey and customer service database from Microsoft Office.