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- By Shiwani Srivastava
Author of "The Customer Rules" offers tips on how to wow customers.
Thumbs up:Loading..Thumbs down:Loading.. - By From The Young Entrepreneur Council
What is one low-cost way to improve customer service in your business?
Thumbs up:Loading..Thumbs down:Loading.. - By Joanna L. Krotz
Technology can help reduce costs by consolidating customer communications.
Thumbs up:Loading..Thumbs down:Loading.. - By Polly S. Traylor
Optimizing your site to encourage clicks is both an art and a science.
Thumbs up:Loading..Thumbs down:Loading.. Cyber Monday is coming up quickly and I feel like I haven't had time to prepare. What are some simple things I can do to make sure my website is ready to handle the increase in traffic?
- By Randy Myers
A new pricing model saved this company from a near-death experience.
Thumbs up:Loading..Thumbs down:Loading.. - By From The Young Entrepreneur Council
Ideas for collecting customer feedback on new products or services.
Thumbs up:Loading..Thumbs down:Loading.. My small business relies on clients from all around the country. To save money, I have our product and planning meetings via conference call. Is that bad form? Should I be flying to meet them in person — and if so, how often?
- By Barbara Findlay Schenck
Learn how Willows Inn rode the wave of fame without going under.
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Zane's Cycles: Creating Customers for LifeChris Zane was just 16 when he opened his first bike shop. Today, with decades of experience under his belt, he has built a company that's truly innovative in its approach to creating lifelong customers.
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Customer service is what sets small businesses apart from their big counterparts. Ensure you’re meeting — and even exceeding — your customers’ needs with this customer service survey and customer service database from Microsoft Office.
- By Randy Myers
Get input from your customers in a more reliable and systematic way.
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