I have a talented and hard-working employee, but she acts like a princess and rubs everyone around her the wrong way. Got any advice about how to turn her around? I value her work but she’s eroding morale.
We’ve all met them. She racks up record sales. He pulls off IT miracles. But they ooze attitude and ignore every rule. Such star performances can hold you hostage. It’s tricky; you want to encourage peak performance while reining in bad behavior. Try these steps:
1. ) Feed the need: This is a staffer who will respond to special handling. If you’re comfortable making an exception, provide some daily stroking.
2. ) Find the reward: Identify what makes your royalty tick and make a deal, whether cash incentives, creative tasks, recognition, flextime, or something else. Just make the reward conditioned on respect for co-workers and rules.
3.) Build a fence: Assign critical lone-ranger tasks that let your star shine. In the end, while arrogance can be managed, hostility is something else. If your prima donna lacks heart and wants you, the boss, to fail, then cut him or her lose, pronto.
— Joanna L. Krotz